Government of India has an online Grievance forum at http://darpg-grievance.nic.in
The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc.
I know many people will say that these things don’t work in India, but this works …beyond doubts. So use this grievance forum and educate others who don’t know about this facility. This way we can at least raise our concerns instead of just talking about the ‘ System ‘ in India.